The march towards better customer journeys

The March on Washington happened 50 years ago, bringing about transformational change to perfect the union. If you are a business looking to transform customer journeys, you can start your MARCH, too: Multichannel to make it easy for today’s multichannel consumer to engage with you. Agile to reach consumers where they are – and quickly. Robust platform for customer engagement that can scale with your business. Connected journeys across touchpoints. Hub approach to customer engagement without compromising functionality, i.e. go…