Artificial Intelligence (AI)-infused Knowledge: The Platinum Bullet for Customer Service Transformation

Telco giant speeds up agent time to competency by 100%, First-Contact Resolution by 37%, NPS by 20%, while reducing advisor training time by 43% Communication service provider improves interaction compliance 30%, FCR by 19%, and agent satisfaction by 90% Global bank reduces agent training time by 50%, agent churn to <1%, unnecessary service processes by 50%, and elevates NPS from #3 to #1, while enabling any agent to handle any call Global bank reduces training time 60%, improves FCR 36%,…