AI is in the hype cycle at the moment. Ashu Roy, eGain CEO, and John Connors, Senior Director of Digital Transformation at eGain, believe that AI is not new, but it’s certainly in its hype cycle. John says, “I think it’s in its third hype cycle, and I say that because if you read literature, you hear that there have been two AI winters. Two winters when research budgets were slashed because the expectation set by the research and the reality of what they were delivering were not aligning and budgets were slashed. So this is the third time around.” John got out of university and into an Artificial Intelligence research team in 1986. As he puts it, he has “been involved in some of this stuff in the last hype cycle and in this one.” In this video, John iterates how AI is everywhere—in our lives and in customer engagement.
You can catch the full video at https://youtu.be/bIdvYxCHmtI