Yes, while many vendors have been talking the talk or “pasting the paste” (from our online content), we’ve been walking the walk in digital customer engagement for well over a decade. As you might know, eGain is not a Johnny-Come-Lately to digital – we were born digital in the late 90s and have been delivering industry-first innovations for years. Here are just a few examples:
- First cloud-based and 100% web-based enterprise software
- First intelligent conversational virtual assistant
- First customer interaction hub (truly integrated platform and apps)
- First reasoning/decisioning engine available as a service
- First social and community solution, integrated with other channels
- First proactive multichannel offers, including content, sales, and service offers
- First “multisearch” knowledge solution (GPS-like multi-option path to answers, combining a variety of search methods, including CBR-guided search), all behind one simple search box
- First “superchat” solution (all-in-one multimodal chat (text and video, automated and human-assisted, proactive and reactive), cobrowse, click-to-call and intelligent offers with ability to switch across modes)
Want to deliver industry-first and industry-leading digital customer experiences in your sector? With this kind of track record in powering digital customer engagement, we can do the heavy lifting and make it easy for you to get there! Contact us now to get going!
Now, with so much walking the walk and “lifting the heavy lift” in digital, eGainers can bid a tearful (?) farewell to the gym, I suppose!