Elevate customer engagement to the cloud – Part 2

What to look for in solutions Does the vendor know cloud? Many vendors have been “on-again, off-again” cloud providers, repeatedly failing to deliver their applications in the cloud. This is mainly due to the fact that their solutions had not been architected for the cloud to begin with. A key question therefore is how long has the vendor been delivering customer engagement applications in the cloud? Additionally, do they have client references? Cloud capabilities Enterprises, while adopting the cloud in…