When the Starbucks cups changed colors, I realized we were approaching holiday season again. It is gifting time and we wanted to do something special for clients, prospects, and partners this year. No, there won’t be eGain-triggered Amazon drones coming down your chimneys to deliver gifts that you don’t always care for. These are multi-thousand dollar gifts that will keep on giving you and your organization in 2016 and beyond! Gartner’s game-changing article on knowledge management, including framework, best practices,…
Wonder why your product returns are up? Hint: Hot weather in Timbuktu could spur job growth in Michigan!
You know what the link is between the ability of your contact center (and web self-service site) to solve customer problems and the rate of product returns? Knowledge management and findability.
With a shopper engagement hub, you can thrive on Black Friday, Cyber Monday, and even Social Saturday, Tablet Tuesday, or Anything Any day
If you are a retailer, why would you not want your cash register to ring loudly on any one of these days—Black Friday, Cyber Monday, or Anything Any day?