Rumors of the demise of scheduled maintenance downtime are not exaggerated, thanks to eGain Cloud AlwaysOn™!

We just announced the immediate availability of the eGain Cloud AlwaysOn, an industry-first offering of its kind in the customer engagement applications space. It slays the scheduled maintenance downtime dragon, raising the bar on availability and disaster recovery. The Always-On Customer Age is already upon us. According to Pew Research, 77% of American adults go online daily with 26% being hyper-connected, saying they go online “almost constantly.” Moreover, customer expectations for availability, response, and resolution times keep increasing with 66%…