McKinsey recently found that among all digital initiatives, digital customer engagement is the top priority for CEOs. PwC found that 90% of respondents in its 2013 US CEO survey are planning to invest more in customer and client engagement programs. We couldn’t agree more. After all, eGain was launched as a company in the late ‘90s based on that exact vision of digital customer engagement—some might say we have hypermetropia to be able to see that far ahead!
“Thought-leading” the thought leaders (McKinsey included!) is an eGain trait. We’ve been doing it for over a decade with a series of industry-first innovations. Today, our top-rated customer engagement solutions power digital engagement transformation for leading brands. While we might have hypermetropia, we also help clients address their near-term business goals, delivering rapid value upon deployment. So, do you want to engage customers better today, while future-proofing for tomorrow with a clear near-term and long-term vision? Start your journey with us now!